J C Cook Ltd has been established as far back as 1954 and continues to grow. Our new Cycle Superstore opened in 2014 and with over 150 bikes on display and a dedicated cycle workshop we can cater for all your cycling needs. Whether it is a simple puncture repair or search for a new bike, our team of experienced staff are always on hand to help with any cycle related issues.

Open 7 days a week we offer everything from kid’s bikes to Electric bikes as well as a full range of clothing, accessories and nutrition; we really are a one stop shop. We also have a Coffee Shop if you fancy just popping in for a brew and a slice of cake. Don't forget we price match too, find it cheaper anywhere else and we will match it!!

Unit 13 Jackson PlaceWilton Road Industrial Estate Humberston, Grimsby DN36 4AS

J C Cook LTD Outdoor Leisure Returns Policy

At J C Cook LTD Outdoor Leisure we aim to make everything about your online purchase as easy as possible and this includes returning items to us.

Returns Info

In the unlikely event you are dissatisfied with your purchase from us please return it to us which must be within 14 days of the purchase date for a full exchange or refund.  Any item (excluding underwear) can be returned to us for any reason providing it is returned in ‘showroom condition’. This must be in its original packaging with all tags and valid receipt or delivery note. It is your responsibility to ensure that the item is returned to us in a safe and secure manner.  We recommend using a recorded delivery service and you retain proof of postage.

Wrong size or you don’t like the item?

If you are returning items to us that are unsuitable for either refund or exchange you are responsible for the delivery cost in returning the items to us. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.

Faulty item or wrong item received?

If you have received items from us that are faulty or you have received the incorrect item, please return the item to us and we will cover the cost of the return. This must be within 14 days of receipt. If you have received the correct item, it is not faulty or it is outside of the 14 day returns period we will not be liable for your postage charges. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.

Item has developed a fault and is under warranty?

If you have purchased an item from us and it has become faulty and you believe will be under warranty, please return the item to us for inspection. Please attach a covering letter describing the fault and whether you would like this refunding or replacing. We may have to forward items to the suppliers for warranty claims and this can sometimes take a little time so please bare with us. We need to receive warranty confirmation from the suppliers before we can process your request for a refund or replacement. If you item was in full working order at the time of delivery we cannot refund your postage costs. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.

Bike returns

If you wish to return your bike to us, please contact us on 01472 210384 in order for us to arrange a collection. If we have sent you the incorrect bike we will cover the cost of collection and delivery of the correct item. If we have delivered you the correct item but on inspection you decide it is not the bike for you there will be a collection charge of £25.00. Please DO NOT ride the bike as a full refund cannot be given if the bike is used or damaged.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the same card used during the original transaction. Refunds will only be given with a valid receipt or delivery note.

Returns address

Please send all returns to:

J C cook LTD Outdoor Leisure
Unit 13 Jackson Place,
Wilton Road Industrial Estate,
Humberston,
Grimsby,
North East Lincolnshire
DN36 4AS

Please Note.

1.       You should always keep proof of postage.

2.       Use a recorded delivery service for security.


If you can’t find what your long for above please don’t hesitate to contact us on 01472 210384 or sales@jccookcycles.co.uk , one of our staff will be happy to help.

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