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At J. C. Cook Cycles we want to get you your products as fast as possible. Most in stock items are usually dispatched within 48 hours of order receipt and usually aim to deliver all orders within 3-7 working days. If for an unlikely reason we cannot meet this target you will be contacted and advised of a delivery date. When receiving your item you will be asked by the courier to sign for receiving the items in good condition. If you package doesn’t appear to be in good condition please fully check the contents before signing, failure to do this can affect any possible warranty claims.
We offer FREE delivery on all items over £25.00 which means FREE delivery on all of our bikes. Delivery is to mainland UK only. If you require items delivering to a destination not mentioned in the delivery table please contact us on 01472 210384 or email us at email@example.com, one of our members of staff will be happy to help.
At J.C. Cook cycles we aim to make everything about your online purchase as easy as possible and this includes returning items to us.
In the unlikely event you are dissatisfied with your purchase from us please return it to us which must be within 14 days of the purchase date for a full exchange or refund. Any item (excluding underwear) can be returned to us for any reason providing it is returned in ‘showroom condition’. This must be in its original packaging with all tags and valid receipt or delivery note. It is your responsibility to ensure that the item is returned to us in a safe and secure manner. We recommend using a recorded delivery service and you retain proof of postage.
Wrong size or you don’t like the item?
If you are returning items to us that are unsuitable for either refund or exchange you are responsible for the delivery cost in returning the items to us. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.
Faulty item or wrong item received?
If you have received items from us that are faulty or you have received the incorrect item, please return the item to us and we will cover the cost of the return. This must be within 14 days of receipt. If you have received the correct item, it is not faulty or it is outside of the 14 day returns period we will not be liable for your postage charges. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.
Item has developed a fault and is under warranty?
If you have purchased an item from us and it has become faulty and you believe will be under warranty, please return the item to us for inspection. Please attach a covering letter describing the fault and whether you would like this refunding or replacing. We may have to forward items to the suppliers for warranty claims and this can sometimes take a little time so please bare with us. We need to receive warranty confirmation from the suppliers before we can process your request for a refund or replacement. If you item was in full working order at the time of delivery we cannot refund your postage costs. You should always keep proof of postage for your records and we recommend you use a recorded delivery method when returning items to us.
If you wish to return your bike to us, please contact us on 01472 210384 in order for us to arrange a collection. If we have sent you the incorrect bike we will cover the cost of collection and delivery of the correct item. If we have delivered you the correct item but on inspection you decide it is not the bike for you there will be a collection charge of £25.00. Please DO NOT ride the bike as a full refund cannot be given if the bike is used or damaged.
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the same card used during the original transaction. Refunds will only be given with a valid receipt or delivery note.
Please send all returns to:
J C Cook Cylces
Unit 13, Jackson Place, Humberston, Grimsby
North East Lincolnshire
1. You should always keep proof of postage.
2. Use a recorded delivery service for security.
If you can’t find what your long for above please don’t hesitate to contact us on 01472 210384 or firstname.lastname@example.org , one of our staff will be happy to help.